Mr. Mu could not call 12315 to make a complaint. After receiving complaints from the West Bridge Industrial and Commercial Bureau, the staff members immediately contacted the operators and learned that the situation was correct. The law enforcement officials patiently.
explained to the operators the relevant laws and regulations concerning the obligations of the operators in the Consumer Protection Law of the People's Republic of China. The operator eventually agreed to replace the damaged product for the consumer.
Consumer Tips For consumers Mr. Wood encountered this kind of situation, the industry suggested that before the purchase must be clearly agreed with the business, such as in the handling of furniture damaged, who should be responsible, it is best to have a written agreement to Ensure the legal rights of consumers.
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